Senior Director, Operations & Transformation - Remote

One Call

Saint Paul (MN)

Remote

USD 110,000 - 170,000

Full time

10 days ago

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Benefits offered by this job

Remote work

Generous PTO

Benefits package

Supportive services

Job summary

One Call is seeking a Senior Director of Operations Support to scale operational processes, systems, and infrastructure for consistent service delivery. You will drive standardization, workflow optimization, and implement tools that support performance and customer outcomes.

Reporting to the Vice President of Operations, you will lead automation opportunities, manage KPIs, and collaborate with cross-functional partners to align operations with corporate strategy while maintaining a focus on cost

Qualifications

Bachelor's or Master's degree in business or accounting is required, or an equivalent combination of education, training, and work experience.
At least eight years of management experience, with a proven track record of increased responsibilities.
Experience in operations, customer service transformation, or digital field preferred, with leadership of teams.

Responsibilities

Lead the execution and implementation of operational strategies and initiatives to support service delivery and organizational objectives.
Drive process standardization and workflow optimization across teams to improve efficiency, consistency, and scalability.
Oversee tools, systems, and platforms that support operational performance and ensure alignment with business needs.
Identify and implement automation opportunities to enhance efficiency in routing, intake, and processes.
Monitor KPIs, service levels, and customer satisfaction, and support teams to meet targets.
Collaborate with stakeholders to translate strategic initiatives into actionable plans and deliver business value.