Senior Director, Operations & Center Transformation

One Call; Carson City (NV); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Generous time off

Comprehensive benefits package

Colleague assistance program

One Call Foundation support

Job summary

One Call is seeking a Senior Director of Operations Support to scale operational processes, systems, and infrastructure for efficient service delivery. You will optimize workflows, standardize procedures, and implement tools that align with strategic goals.

The role emphasizes automation, analytics, and collaboration with cross-functional leaders to drive performance and cost efficiency in a remote, home-based setting.

Qualifications

• A bachelor's or master's degree in business or related field with strong leadership experience.
• Extensive management experience in operations, customer service, or digital environments.
• Proven ability to lead cross-functional teams and drive process improvements.

Responsibilities

• Lead execution of operational strategies and initiatives to support service delivery.
• Drive process standardization and workflow optimization across teams.
• Oversee tools and platforms that support operational performance and cost reduction.
• Identify automation opportunities and monitor KPIs, SLAs, and customer satisfaction.
• Collaborate with leaders to translate strategic initiatives into actionable plans.

Skills

Operations management

Customer service transformation

Workforce management

Process improvement

Data analytics

Education

Bachelor's or Master's in Business

Tools

Microsoft Excel

CRM systems

Job description

One Call is seeking a Senior Director of Operations Support to scale operational processes, systems, and infrastructure for efficient service delivery. You will optimize workflows, standardize procedures, and implement tools that align with strategic goals.

The role emphasizes automation, analytics, and collaboration with cross-functional leaders to drive performance and cost efficiency in a remote, home-based setting.