Senior Director of Operations Transformation (Remote)

One Call

Hartford (CT)

Remote

USD 120,000 - 170,000

Full time

11 days ago

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Benefits offered by this job

Remote work

Generous time off

Comprehensive benefits package

Life insurance

Short and long-term disability

Colleague Assistance Program

Job summary

One Call is seeking a Senior Director of Operations Support to scale processes, systems, and infrastructure for efficient service delivery. You will standardize workflows, implement scalable solutions, and drive cross-functional initiatives with the VP of Operations.

A focus on automation, analytics, and performance metrics will guide decisions and improvements. We value candidates with a mix of operations and customer service transformation experience, strong leadership, and a proactive,

Qualifications

Bachelor's or Master's degree in business or accounting, or equivalent experience.
Minimum eight years of management experience with increasing responsibilities.
Preferred focus on operations, customer service, contact centers, or digital field, with leadership of teams.

Responsibilities

Lead operational strategies to support service delivery and organizational objectives.
Drive process standardization and workflow optimization across teams.
Oversee tools, systems, and platforms for operational performance.
Identify automation opportunities to enhance efficiency and reduce manual work.
Monitor KPIs, service levels, and customer satisfaction targets.
Collaborate with cross-functional leaders to translate strategy into action.
Develop and maintain workflow rules and procedures for consistency and scalability.