Senior Director, Operations Transformation (Remote)

One Call; Oklahoma City (OK); Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Remote work

PTO 18 days + 8 holidays

Medical, dental, vision

401(k) matching

Life insurance

Short/long-term disability

Colleague Assistance Program

One Call Foundation support

Job summary

One Call is seeking a Senior Director of Operations Support to scale processes, systems, and infrastructure that deliver consistent service. You will standardize workflows, implement scalable solutions, and align initiatives with strategic objectives.

This role partners with cross-functional leaders to translate strategy into actionable plans and improve efficiency. Ideal candidates have extensive operations and people leadership experience, with a track record of reducing costs and enhancing

Qualifications

• Bachelor's or master's degree in business or accounting is required, or an equivalent mix of education and experience.
• At least eight years of management experience with increasing responsibilities.
• Preferred focus on operations, customer service, contact centers or the digital field, with five+ years leading teams.

Responsibilities

• Lead and scale operational strategies, processes, and technologies to support service delivery.
• Drive standardization, workflow optimization, and automation opportunities across teams.
• Oversee tools and platforms; partner with stakeholders to translate strategy into action.
• Monitor KPIs, service levels and customer outcomes; improve operational productivity.
• Develop workflow rules and procedures to ensure consistency and scalability.

Skills

Operations management

Leadership

Communication

Analytics

Problem solving

Education

Bachelor's or Master's in business or accounting

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

One Call is seeking a Senior Director of Operations Support to scale processes, systems, and infrastructure that deliver consistent service. You will standardize workflows, implement scalable solutions, and align initiatives with strategic objectives.

This role partners with cross-functional leaders to translate strategy into actionable plans and improve efficiency. Ideal candidates have extensive operations and people leadership experience, with a track record of reducing costs and enhancing