Senior Director, Operational Excellence & Scheduling

CRH Healthcare, LLC; Smyrna (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

CRH Healthcare is seeking a Senior Director of Operational Excellence to partner with the VP of Operations, driving enterprise-wide initiatives, workforce optimization, and organizational effectiveness across the CRH Healthcare network.

This role provides direct oversight of the centralized Provider Scheduling team, coordinating with regional leaders to translate strategy into actionable plans, ensuring timely delivery of initiatives with measurable outcomes and strong governance across multiple

Qualifications

• Bachelor’s degree in healthcare administration, business, operations or related field.
• 7+ years of progressive experience in healthcare operations, workforce management, project delivery or operational excellence.
• 5+ years of people leadership experience, including demonstrated success leading managers or functional teams.

Responsibilities

• Serve as a strategic operational partner to the VP of Operations, translating enterprise priorities into actionable execution plans, establishing accountability across functional teams, and ensuring initiatives are delivered on time with measurable operational and financial outcomes.
• Develop and maintain standardized operational performance through reporting that identifies trends, variances, and opportunities across regions. Partner with operational leadership to develop corrective action plans, monitor progress, and ensure sustained improvement.
• Ensure operational excellence with vendors and processes that support the business, including procurement, surveys, and regulatory requirements.
• Support the VP of Operations in evaluating competing priorities, organizational capacity, and resource allocation to ensure alignment with enterprise objectives.
• Develop operational process workflow structure, and communication and training plans to implement, along with feedback loop and tracking to measure success and/or challenge.
• Other duties as assigned by the VP of Operations.

Skills

Strategic leadership

Healthcare operations

Change management

Data-driven decision making

Education

Bachelor’s degree in healthcare administration, business, operations or related field

Job description

CRH Healthcare is seeking a Senior Director of Operational Excellence to partner with the VP of Operations, driving enterprise-wide initiatives, workforce optimization, and organizational effectiveness across the CRH Healthcare network.

This role provides direct oversight of the centralized Provider Scheduling team, coordinating with regional leaders to translate strategy into actionable plans, ensuring timely delivery of initiatives with measurable outcomes and strong governance across multiple