Senior Director of Operations & Transformation (Remote)

One Call; Pierre (SD); Remote; USD 150.000 - 190.000; Vollzeit

Benefits dieser Stelle

Remote work

Generous time off

Comprehensive benefits package

Colleague Assistance Program

One Call Foundation

Zusammenfassung

One Call is seeking a Senior Director of Operations Support to drive standardized processes, scalable systems, and improved service delivery across our contact center and operations teams. You will translate strategy into actionable plans and oversee automation opportunities.

This remote, home-based role requires leadership in operations, customer service transformation, and workforce management, with strong communication and analytics.

Qualifikationen

• Bachelor's or Master's degree in business or accounting (or equivalent).
• 8+ years of management experience, preferably in operations, customer service, contact centers, or digital field.

Aufgaben

• Lead execution of operational strategies and initiatives to support service delivery and organizational objectives.
• Drive standardization of processes and workflow optimization across teams.
• Oversee tools, systems, and platforms for operational performance and alignment with business needs.

Kenntnisse

Operations

Customer service transformation

Workforce management

Quality management

Team leadership

Analytical skills

Technology tools

Ausbildung

Bachelor's degree in business or related field

Master's degree in business or accounting

Tools

Microsoft Excel

CRM systems

Jobbeschreibung

One Call is seeking a Senior Director of Operations Support to drive standardized processes, scalable systems, and improved service delivery across our contact center and operations teams. You will translate strategy into actionable plans and oversee automation opportunities.

This remote, home-based role requires leadership in operations, customer service transformation, and workforce management, with strong communication and analytics.