Senior Director of Operations & Transformation

One Call; Raleigh (NC); Remoto; USD 140.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Generous time off

Comprehensive benefits package

Colleague Assistance Program

Descrizione del lavoro

One Call is seeking a Senior Director of Operations Support to lead the transformation of our contact center and scale operational processes. This role focuses on standardization, automation opportunities, and driving efficiency across cross-functional teams.

You will manage tools, analytics, and governance to ensure KPI attainment while partnering with executives to align initiatives with corporate strategy. This is a remote, nationwide role offering comprehensive benefits.

Competenze

• Degree in business or accounting with eight+ years of management experience.
• Experience leading operations, customer service transformation, and contact centers preferred.
• Strong communication, analytical, and leadership capabilities.

Mansioni

• Lead the execution of operational strategies to support service delivery and organizational objectives.
• Drive standardization and workflow optimization across teams.
• Oversee tools and platforms to improve performance and scalability.

Conoscenze

Operations management

Leadership

Communication

Analytical thinking

Formazione

Bachelor's or Master's in Business or Accounting

Strumenti

Excel

Word

Outlook

Descrizione del lavoro

One Call is seeking a Senior Director of Operations Support to lead the transformation of our contact center and scale operational processes. This role focuses on standardization, automation opportunities, and driving efficiency across cross-functional teams.

You will manage tools, analytics, and governance to ensure KPI attainment while partnering with executives to align initiatives with corporate strategy. This is a remote, nationwide role offering comprehensive benefits.