Senior Director, Remote Operations Transformation

One Call; Trenton (NJ); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Remote work

Time off – 18 days PTO

Benefits package

Colleague Assistance Program

Job summary

One Call is seeking a Senior Director of Operations Support to scale operational processes and infrastructure for efficient service delivery. You will lead standardization across teams, optimize workflows, and oversee tools and platforms aligned with strategy.

This remote-first role emphasizes automation opportunities, KPI achievement, and collaboration with cross-functional leaders to drive cost efficiency and customer outcomes.

Qualifications

• Bachelor's or master's degree in business or accounting; or equivalent experience.
• At least eight years of management experience, with five years leading teams in operations or contact centers.
• Strong leadership, communication, and analytical skills; proficient in Microsoft Office.

Responsibilities

• Lead execution of operational strategies to support service delivery and goals.
• Standardize processes and optimize workflows across teams.
• Oversee tools and platforms supporting performance and scalability.
• Identify automation opportunities in routing, intake, and processes.
• Collaborate with leaders to drive continuous improvement and cost reduction.
• Develop workflow rules and maintain procedures.

Skills

Operations leadership

Process optimization

Automation opportunities

Analytics

Stakeholder management

Education

Bachelor's or Master's in business or accounting

Tools

Microsoft Office

Job description

One Call is seeking a Senior Director of Operations Support to scale operational processes and infrastructure for efficient service delivery. You will lead standardization across teams, optimize workflows, and oversee tools and platforms aligned with strategy.

This remote-first role emphasizes automation opportunities, KPI achievement, and collaboration with cross-functional leaders to drive cost efficiency and customer outcomes.