Senior Director of Operations & Transformation

One Call; Baton Rouge (LA); Remote; USD 100,000 - 155,000; Full time

Benefits offered by this job

Remote work

Generous time off

Comprehensive benefits

Colleague support programs

Job summary

One Call seeks a Senior Director of Operations Support to scale processes, systems, and infrastructure for efficient service delivery. The role focuses on standardizing workflows and implementing scalable tools, reporting, and automation.

Reports to the Vice President of Operations and partners with cross-functional leaders to achieve KPIs. The position is remote-first, requires a bachelor’s or master’s in business or accounting and 8+ years of management experience, with a strong emphasis on

Qualifications

• High energy, motivated self-starter with professional conduct.
• Exhibits leadership and strong analytical skills.

Responsibilities

• Lead and implement operational strategies to support service delivery.
• Drive standardization of processes and workflows across teams.
• Oversee tools and platforms for operational performance and reporting.
• Identify automation opportunities to improve efficiency and reduce costs.
• Monitor KPIs and support teams to meet service levels.
• Collaborate with leaders to align operations with corporate strategy.

Skills

Leadership

Analytical skills

Communication

High energy

Education

Bachelor's or Master's in business or accounting

8+ years of management experience

Tools

Microsoft Excel

Job description

One Call seeks a Senior Director of Operations Support to scale processes, systems, and infrastructure for efficient service delivery. The role focuses on standardizing workflows and implementing scalable tools, reporting, and automation.

Reports to the Vice President of Operations and partners with cross-functional leaders to achieve KPIs. The position is remote-first, requires a bachelor’s or master’s in business or accounting and 8+ years of management experience, with a strong emphasis on