Senior Director of Customer Adoption & Enablement

Inmar Intelligence; Winston-Salem (NC); On-site; USD 162,000 - 270,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Flexible time off

Parental Leave

Tuition reimbursement

Wellness programs

Job summary

Inmar Intelligence in Winston-Salem, NC, seeking a Sr. Director, Customer Adoption, Intelligent Inventory to build enterprise capability for product adoption across Healthcare portfolios.

You will lead enablement, knowledge management, and product readiness programs aligning with strategic objectives and customer partnerships. You'll partner with Marketing, Sales, Product, and Operations to drive adoption metrics, stakeholder communications, and change management, while developing scalable

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Organizational Development or other relevant discipline.
• 12+ years of leadership experience in Client Success, Customer Operations, Adoption, Healthcare Operations, Product Enablement, or related functions.
• Experience leading cross-functional transformation initiatives.
• Demonstrated success building scalable operational programs.
• Strong executive communication and influencing skills.
• Experience leading organizational change in complex healthcare environments.

Responsibilities

• Develop and execute the client adoption and enablement strategy aligned with Healthcare division objectives.
• Create scalable enablement programs to improve customer experience, operational consistency, program adoption, associate effectiveness and ultimately drive lifetime customer value.
• Lead enterprise knowledge management and develop learning programs, certifications, and continuing education.
• Own Product UAT engagement and ensure operational readiness prior to releases.
• Coordinate cross-functional readiness activities across Product, Technology, Operations, and Client Excellence.
• Lead analytics and dashboards for adoption metrics, enablement effectiveness, knowledge utilization, and readiness.
• Partner with Product, Marketing, Operations, Sales and other leaders to communicate updates and drive enterprise alignment.
• Develop and mentor high-performing enablement teams.

Skills

Strategic leadership

Client Success

Adoption & Enablement

Knowledge management

Product readiness

Cross-functional collaboration

Data analytics

Education

Bachelor's degree in Business, Healthcare Administration, Organizational Development or related discipline

Tools

CRM platforms

Learning management systems

Job description

Inmar Intelligence in Winston-Salem, NC, seeking a Sr. Director, Customer Adoption, Intelligent Inventory to build enterprise capability for product adoption across Healthcare portfolios.

You will lead enablement, knowledge management, and product readiness programs aligning with strategic objectives and customer partnerships. You'll partner with Marketing, Sales, Product, and Operations to drive adoption metrics, stakeholder communications, and change management, while developing scalable