Senior Director, Customer Adoption & Enablement

Tech Sales Jobs; New York (NY); In loco; USD 162.000 - 270.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision insurance

401(k) retirement plans with company-m

Tuition Reimbursement and certif.

Flexible time off and holidays

Descrizione del lavoro

Inmar is seeking a Sr. Director of Customer Adoption for Intelligent Inventory.

You will build organizational capabilities to enable product adoption across the lifecycle, equipping customer-facing teams with knowledge, tools, and processes to support Healthcare clients. You will monitor adoption metrics, drive engagement, and align with Marketing, Sales, Product, and Operations to prepare products for customers.

Competenze

• Bachelor's degree in Business, Healthcare Administration or related field required.
• 12+ years of leadership experience in Client Success, Customer Operations, Adoption or related functions.
• Experience leading cross-functional transformation initiatives.
• Experience building scalable operational programs.
• Strong executive communication and influencing skills.
• Experience in complex healthcare environments.

Mansioni

• Develop and execute the client adoption and enablement strategy aligned with Healthcare division objectives.
• Create scalable enablement programs to improve customer experience and value.
• Lead enterprise knowledge management and learning programs.
• Own Product User Acceptance Testing (UAT) engagement.
• Coordinate cross-functional readiness for product launches.
• Lead operational change management to minimize disruption.
• Develop dashboards and analytics for adoption and readiness.
• Partner with Product, Technology, Sales, Operations for strategic alignment.

Conoscenze

Executive communication

Cross-functional leadership

Leadership experience

Healthcare operations

Program management

Formazione

Bachelor's degree in Business/Healthcare/Organizational Development

Strumenti

CRM platforms

Knowledge management systems

Learning technologies

Descrizione del lavoro

Inmar is seeking a Sr. Director of Customer Adoption for Intelligent Inventory.

You will build organizational capabilities to enable product adoption across the lifecycle, equipping customer-facing teams with knowledge, tools, and processes to support Healthcare clients. You will monitor adoption metrics, drive engagement, and align with Marketing, Sales, Product, and Operations to prepare products for customers.