Senior Director, Customer Adoption & Enablement

Tech Sales Jobs; Cambridge (MA); Sur place; USD 162 000 - 270 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision insurance

401(k) with company match

Flexible time off and holidays

Wellness and mental health services

Résumé du poste

Inmar is seeking a Sr. Director, Customer Adoption, Intelligent Inventory to build capabilities that drive product adoption across the Healthcare portfolio.

This leader partners with Marketing, Sales, Product, and Operations to ensure customer-facing teams have the knowledge, tools, and readiness for value delivery. The role oversees UAT, change management, and enterprise knowledge management, aligning initiatives with enterprise strategy and ensuring readiness before customer exposure.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Organizational Development or other relevant discipline required.
• 12+ years of leadership experience in Client Success, Customer Operations, Adoption, Healthcare Operations, Product Enablement, or related functions.
• Experience leading cross-functional transformation initiatives.
• Demonstrated success building scalable operational programs.
• Strong executive communication and influencing skills.

Responsabilités

• Develop and execute the client adoption and enablement strategy aligned with Healthcare division objectives.
• Lead enterprise knowledge management strategy and scalable learning programs.
• Own Product User Acceptance Testing (UAT) and ensure operational readiness before releases.
• Lead operational implementation of product enhancements, regulatory changes, and industry-driven updates.

Connaissances

Executive communication

Cross-functional leadership

Change management

Data-driven decisions

Formation

Bachelor's degree in Business, Healthcare Administration, Organizational Development or related

PharmD or Pharmaceutical Supply Chain experience preferred

Description du poste

Inmar is seeking a Sr. Director, Customer Adoption, Intelligent Inventory to build capabilities that drive product adoption across the Healthcare portfolio.

This leader partners with Marketing, Sales, Product, and Operations to ensure customer-facing teams have the knowledge, tools, and readiness for value delivery. The role oversees UAT, change management, and enterprise knowledge management, aligning initiatives with enterprise strategy and ensuring readiness before customer exposure.