Senior Director, Customer Adoption & Enablement

Tech Sales Jobs; Chicago (IL); Sur place; USD 162 000 - 270 000; Plein temps

Avantages offerts par ce poste

Medical insurance and Dental Insurance

Vision insurance

401(k) with company match

Health Spending Accounts (HSA/FSA)

Flexible time off

11 paid holidays

Tuition reimbursement

Certifications support

Wellness programs

Adoption assistance

Résumé du poste

Inmar is seeking a Sr. Director, Customer Adoption, Intelligent Inventory to build organizational capabilities for product adoption across the Healthcare portfolio.

You will enable customer-facing teams with knowledge, tools, processes, and industry expertise to deliver value and drive adoption. You will partner with Product, Technology, Operations, Sales, and Client Success to ensure readiness before launches, own enterprise knowledge management, and lead capability development for scalable,

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Organizational Development or related field.
• 12+ years of leadership experience in Client Success, Customer Operations, Adoption, Healthcare Operations, Product Enablement, or related functions.
• Experience leading cross-functional transformation initiatives.
• Demonstrated success building scalable operational programs.

Responsabilités

• Lead client adoption, enablement, and knowledge management strategy.
• Oversee enterprise knowledge management and learning programs.
• Own product readiness and UAT engagement for client success.
• Coordinate cross-functional readiness activities for product launches.
• Develop change management strategies minimizing customer disruption.

Connaissances

Leadership

Cross-functional collaboration

Executive communication

Healthcare operations

Formation

Bachelor's degree in Business or Healthcare

PharmD or Pharmaceutical Supply Chain experience preferred

Outils

CRM platforms

Knowledge management systems

Learning technologies

Description du poste

Inmar is seeking a Sr. Director, Customer Adoption, Intelligent Inventory to build organizational capabilities for product adoption across the Healthcare portfolio.

You will enable customer-facing teams with knowledge, tools, processes, and industry expertise to deliver value and drive adoption. You will partner with Product, Technology, Operations, Sales, and Client Success to ensure readiness before launches, own enterprise knowledge management, and lead capability development for scalable,