Head of Customer Adoption & Enablement

Tech Sales Jobs; Winston-Salem (NC); On-site; USD 162,000 - 270,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement plans with company 


Flexible time off and holidays

Tuition Reimbursement and certificate/

Job summary

Inmar is seeking a Sr. Director, Customer Adoption, Intelligent Inventory, to build capabilities for product adoption across the Healthcare portfolio.

You will align strategies, programs, and operations to empower customer-facing teams with knowledge, tools, processes, and product readiness. You will partner with Marketing, Sales, Product, and Operations to drive adoption metrics, communicate updates, and deliver value in customer partnerships while guiding enterprise knowledge management and

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Organizational Development or related discipline.
• 12+ years of leadership experience in Client Success, Customer Operations, Adoption, Healthcare Operations, Product Enablement, or related functions.
• Experience leading cross-functional transformation initiatives.
• Strong executive communication and influencing skills.
• Experience leading organizational change in complex healthcare environments.

Responsibilities

• Own client enablement strategy and align it with Healthcare division objectives.
• Lead scalable programs to improve customer experience and program adoption.
• Drive readiness for new products, regulatory requirements and strategic initiatives.
• Partner with Product, Technology, Operations and Sales to ensure readiness and value delivery.
• Develop enterprise knowledge management and learning programs to enable teams.

Skills

Executive communication

Cross-functional leadership

Change management

Healthcare operations

Education

Bachelor's degree in Business, Healthcare Administration, Organizational Development or related discipline

PharmD or Pharmaceutical Supply Chain Experience

Tools

CRM platforms

Knowledge management systems

Learning technologies

Job description

Inmar is seeking a Sr. Director, Customer Adoption, Intelligent Inventory, to build capabilities for product adoption across the Healthcare portfolio.

You will align strategies, programs, and operations to empower customer-facing teams with knowledge, tools, processes, and product readiness. You will partner with Marketing, Sales, Product, and Operations to drive adoption metrics, communicate updates, and deliver value in customer partnerships while guiding enterprise knowledge management and