Senior Director of Client Growth & Experiences

Brobston Group; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Brobston Group is seeking a Senior Director of Client Development to lead client development across Women, Men and Lifestyle universes. You will partner with CRM, analytics, retail and ecommerce to drive sales and deliver elevated client experiences.

The role oversees client development experts across categories, develops strategies and journeys to strengthen acquisition and loyalty, with supervisory and budgetary responsibility and collaboration with cross functional teams.

Qualifications

• 10+ years in sales experience.
• College degree preferred.
• Strong planning and organizational skills with attention to detail.
• Elevated leadership and communication skills.
• Ability to multi task and remain even tempered.
• Self starter able to work independently.
• Flexible schedule to meet business needs.
• Experience partnering with CRM and analytics teams.

Responsibilities

• Develop client development strategy leveraging data insights and stakeholder feedback.
• Define client action plans with client development experts and métier partners.
• Map client journeys by segment and métier to inform long term strategy.
• Partner with CRM and analytics to identify customer behaviors and target clients for events.
• Work with Maison and Watch métiers to identify client opportunities and ensure alignment.
• Collaborate with Learning and Development and Merchandising on training and selling ceremony modules.
• Establish and maintain strong client relationships and accompany clients to events as needed.
• Coordinate with Client Experience to plan animations calendar and bespoke experiences.
• Monitor competitive activity and formulate response strategies.

Job description

Brobston Group is seeking a Senior Director of Client Development to lead client development across Women, Men and Lifestyle universes. You will partner with CRM, analytics, retail and ecommerce to drive sales and deliver elevated client experiences.

The role oversees client development experts across categories, develops strategies and journeys to strengthen acquisition and loyalty, with supervisory and budgetary responsibility and collaboration with cross functional teams.