Senior Director of Client Development & Experience

Hermès; New York (NY); On-site; USD 173,000 - 205,000; Full time

Job summary

Hermès of Paris is seeking a Senior Director of Client Development to lead client strategy across Women, Men and Lifestyle Universes. You will coordinate with CRM, analytics and merchandising to craft bespoke client experiences while driving sales and loyalty across MRTW, WRTW and related divisions.

The role requires expansive leadership, strategic thinking and a strong ability to align multiple métiers with company growth objectives.

Qualifications

• 10+ years in sales experience.
• College degree preferred.
• Strong planning and organizational skills.
• Elevated leadership and communication abilities.
• Even tempered with ability to multi-task.
• Self-starter able to work independently.
• Flexible with schedule changes to accommodate business needs.

Responsibilities

• Develop a client development strategy around Women, Men and Lifestyle Universes leveraging data insights and feedback from experts and stores.
• Define client action plans with client development experts and métier partners.
• Map client journeys by segment and métier to define a long-term strategy.
• Collaborate with Maison and Watch métiers experts to identify opportunities and ensure aligned bespoke experiences.
• Partner with Learning & Development and Merchandising to create training and client experience modules.
• Identify development gaps and partner with cross-functional teams to craft solutions/services.
• Collaborate with CRM to identify clients for international events and support them during events.
• Establish strong client relationships for continuity and representation.
• Work with Client Experience to design animations calendar and elevated experiences.
• Monitor competitive activity to shape response strategies.

Skills

Sales leadership

Client development

Strategic planning

Cross-functional collaboration

Leadership and communication

Self-starter

Education

Bachelor’s degree preferred

Tools

CRM systems

Analytics tools

Job description

Hermès of Paris is seeking a Senior Director of Client Development to lead client strategy across Women, Men and Lifestyle Universes. You will coordinate with CRM, analytics and merchandising to craft bespoke client experiences while driving sales and loyalty across MRTW, WRTW and related divisions.

The role requires expansive leadership, strategic thinking and a strong ability to align multiple métiers with company growth objectives.