Senior Director, Marketing Technology & Digital Experience

Terminix; Nashville (TN); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Benefits start day 1

Total Rewards Program

Career growth opportunities

Tuition reimbursement

Job summary

Terminix in Nashville, TN, seeks a Senior Director of Marketing Technology to define and execute regional Martech architecture and the digital customer experience framework, consolidating disparate systems into a scalable platform.

You will partner with Sales, Customer Care, Data Analytics, and IT to optimize inbound leads, automate routing, and multi-touch attribution while leading teams and managing vendor partnerships.

Qualifications

• Bachelor’s degree in Economics, Marketing, IT, CS, or related field.
• MBA preferred.
• 10+ years in marketing technology, digital ops, or enterprise CRM.
• 5+ years leading teams and large-scale platform consolidations.
• Experience with inbound lead management and data architectures.
• Experience implementing AI services and automated communications in marketing stacks.

Responsibilities

• Formulate and execute long-term Martech roadmap for North America.
• Govern the end-to-end digital customer journey across web properties and automated messaging endpoints.
• Architect and oversee inbound lead management and speed-to-lead routing.
• Oversee the evolution of authenticated customer portals and self-service workflows.
• Direct the evaluation and deployment of AI, NLP, and automation tools within the marketing stack.
• Establish data-driven experimentation to optimize UX, messaging, and conversion funnels.
• Collaborate with Sales, Customer Care, and IT to align systems and master data models.
• Build performance frameworks for multi-channel marketing attribution and ROI.

Skills

CRM platforms

CMS

Marketing automation

Data architecture

Data modeling

Dashboards

Executive communication

Cross-functional leadership

Education

Bachelor's degree

MBA preferred

Tools

Enterprise CRM suites

Marketing tech stack

Job description

Terminix in Nashville, TN, seeks a Senior Director of Marketing Technology to define and execute regional Martech architecture and the digital customer experience framework, consolidating disparate systems into a scalable platform.

You will partner with Sales, Customer Care, Data Analytics, and IT to optimize inbound leads, automate routing, and multi-touch attribution while leading teams and managing vendor partnerships.