Senior Director, Client Services Center

Christian Dior Couture; Jersey City (NJ); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Christian Dior Couture is seeking a Senior Director of Client Services Center in Jersey City to lead the Client Services Center across the Americas, driving service excellence, people development, and commercial results. This executive role reports to the VP, Digital and Omnichannel and requires a proven leadership background in high-end customer service.

The ideal candidate has a Bachelor's degree, 10+ years of leadership experience (luxury retail preferred), and a track record of managing

Qualifications

• Bachelor's degree required.
• At least 10 years of leadership or management experience, preferably in a customer service setting.
• In-house Client Services Center experience supporting a multichannel, multiproduct organization.
• Previous luxury retail experience preferred.

Responsibilities

• Lead the Client Services Center for Dior Americas across the US, Canada, Mexico, and Brazil, overseeing service excellence, people development, commercial performance, and operational execution.
• Partner with cross-functional teams and lead on-site management to exceed financial and KPI targets, uphold brand values in every client interaction, and strengthen brand loyalty and luxury positioning.

Skills

Leadership

Communication

Multitasking

Problem-solving

Customer service

Language skills

Education

Bachelor's degree

Job description

Job Title: Senior Director of Client Services Center (Jersey City)

Reports to: VP, Digital and Omnichannel

Job Purpose

Lead the Client Services Center (CSC) for Dior Americas across the US, Canada, Mexico, and Brazil, overseeing service excellence, people development, commercial performance, and operational execution.

Partner with cross-functional teams and lead on-site management to exceed financial and KPI targets, uphold Dior brand values in every client interaction, and strengthen brand loyalty and luxury positioning.

Experience

Bachelor’s degree required.

At least 10 years of leadership or management experience, preferably in a customer service setting.

In-house Client Services Center experience supporting a multichannel, multiproduct organization.

Previous luxury retail experience preferred.

Skills

Strong leadership and ability to motivate and engage a large, diverse team.

Excellent verbal and written communication skills.

Ability to multitask under pressure.

Strong problem-solving and de-escalation skills.

Target- and results-oriented.

A flair for world-class customer service.

Fluency in Spanish, French, Portuguese, or Mandarin/Cantonese is a plus.

Personality Traits

Approachable, proactive, and solution-oriented.

Pragmatic, with sound judgment and common sense.

Passionate about understanding people’s motivations and skilled at mediating interpersonal challenges.

Calm under pressure, with a business-focused approach.

Leads by example through an active floor presence.

The selected candidate will be offered a salary within the range of $180k-210k annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.