Luxury Boutique Director: Lead Sales & Team Excellence

LVMH; Costa Mesa (CA); Vor Ort; USD 165.000 - 200.000; Vollzeit

Benefits dieser Stelle

medical

dental

vision

Flexible Spending Accounts

short and long-term disability

employee discount program

various paid time off

volunteer time off

holidays

mental health and wellbeing support

family friendly benefits

reproductive health care

child and elder care services

commuter benefits

401k plans with an employer contribu*

Zusammenfassung

Christian Dior Couture in Costa Mesa, CA, part of the LVMH Group, seeks a Boutique Director to drive sales across all product categories while leading store operations and client development. You will manage a leadership team, develop Sales Associates, and ensure outstanding client service in a luxury environment.

The role requires full-time availability, including nights, weekends, and holidays, with travel as needed.

Qualifikationen

• Strong understanding of Luxury Fashion Industry and Luxury Clientele.
• Ability to develop, motivate, and train leadership team and staff.
• Effectively delegate tasks and follow-up with Department Managers.
• Adjust priorities and manage time wisely in a fast-paced environment.
• Communicate clearly, listen attentively, and provide instructions to all employees.
• Work a full-time schedule including nights, weekends, and holidays; travel as needed.

Aufgaben

• Responsible for achievement of annual Boutique sales goals across all product categories.
• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals.
• Ensure that all Clients experience outstanding service at all times.
• Conduct regular management touchbases to review performance, operations, and employee relations issues.
• Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets.
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team.
• Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget.
• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales.
• Develop product knowledge in coordination with Merchants and Training Team.
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns.
• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests.
• Report on product sell though and client feedback to make recommendations to the Merchandising Team.
• Manage all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service.
• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
• Problem solve and develop strategies that support the Boutique’s service, efficiency, and productivity

Kenntnisse

Luxury fashion understanding

Leadership development

Staff training

Communication

Time management

Jobbeschreibung

Christian Dior Couture in Costa Mesa, CA, part of the LVMH Group, seeks a Boutique Director to drive sales across all product categories while leading store operations and client development. You will manage a leadership team, develop Sales Associates, and ensure outstanding client service in a luxury environment.

The role requires full-time availability, including nights, weekends, and holidays, with travel as needed.