Senior Director, Loan Operations & Strategy

Park State Bank; Duluth (MN); On-site; USD 99,000 - 123,000; Full time

Job summary

Park State Bank in Duluth, MN seeks a Head of Loan Operations to lead Loan Servicing, Loan System Analysts and Loan Scanning teams. You will set the vision and strategy for loan operations, guide product updates, and align initiatives with the bank’s goals.

The role requires strong leadership, regulatory knowledge, data analysis and collaboration with IT, credit and compliance to ensure growth, client service and operational excellence.

Qualifications

• Bachelor’s Degree in Business, Finance, Accounting or related field and/or 10+ years of experience in financial service operations or equivalent combination of education and experience may be considered.
• Five + years of progressively responsible banking, loan operations, or credit services management experience, including experience managing teams and operational functions.
• Strong knowledge of loan operations, banking systems, data analysis, and reporting.
• Comprehensive understanding of applicable lending regulations, compliance requirements, and operational risk management practices.
• Demonstrated ability to lead operational and technology initiatives, including system implementations, process improvements, and organizational change.
• Strong verbal and written communication skills, with the ability to communicate effectively with executive management, Board members, employees, auditors, examiners, vendors, and other stakeholders.
• Proven leadership and management abilities, including strategic planning, goal setting, problem solving, organizational management, and analytical decision-making.
• Strong coaching and employee development orientation, with demonstrated ability to develop teams, build accountability, and support employee growth.
• Ability to collaborate across lending, credit, compliance, technology, and other business functions to achieve organizational objectives.

Responsibilities

• Collaborate with lending staff throughout Park State Bank to execute the Bank’s loan growth strategies. Lead the identification, evaluation, and implementation of new loan products and services that enhance delivery channels and provide strategic banking solutions.
• Ensure applicable regulatory timeframes and internal service-level expectations are met to maintain compliance and provide timely resolution of operational issues. Oversee required corrective actions, including fee reversals, interest reimbursements, customer notifications, and timely case resolution, as applicable.
• Coordinate loan-related audit and regulatory examination requests, ensuring information and documentation are accurate, complete, and provided timely. Oversee follow-up on identified findings, recommendations, and corrective actions and ensure necessary changes are implemented.
• Promote a strong understanding of client needs and continually evaluate and improve processes, policies, and procedures to enhance the client experience, maintain regulatory compliance, and improve internal operational efficiency.
• Oversee the preparation and delivery of accurate, timely, and meaningful loan reports for the Board, management, audits, regulatory examinations, and internal business needs.
• Oversee vendor relationships supporting loan products, systems, and service delivery. Recommend and lead product and system implementations, enhancements, and specifications. Establish and maintain effective relationships with Core and other loan technology providers to promote optimal system performance, responsiveness, and resolution of operational concerns.
• Evaluate staffing, organizational structure, workflows, and processes as loan volumes and operational needs change to ensure appropriate capacity, effective resource utilization, and operational efficiency.
• Lead and collaborate with cross-functional teams to plan, coordinate, and execute loan conversions associated with bank acquisitions, ensuring accurate data migration, process alignment, operational readiness, and a seamless transition.
• Provide leadership, oversight, and subject-matter expertise for the Bank’s loan systems and related technologies. Promote effective system utilization, data integrity, appropriate system configuration and controls, and continuous improvement while partnering with Information Technology, lenders, credit, compliance and other stakeholders on system changes and initiatives.

Skills

Leadership

Communication

Data analysis

Strategic planning

Problem solving

Education

Bachelor’s Degree in Business, Finance, Accounting or related field

Tools

Banking systems

Regulatory compliance tools

Job description

Park State Bank in Duluth, MN seeks a Head of Loan Operations to lead Loan Servicing, Loan System Analysts and Loan Scanning teams. You will set the vision and strategy for loan operations, guide product updates, and align initiatives with the bank’s goals.

The role requires strong leadership, regulatory knowledge, data analysis and collaboration with IT, credit and compliance to ensure growth, client service and operational excellence.