Senior Director, Ground Handling & Customer Service

Socket.dev; Washington (District of Columbia); On-site; USD 138,000 - 152,000; Full time

Benefits offered by this job

401(k)

Vacation

Family travel

Medical and dental

Job summary

Piedmont Airlines is seeking a Senior Director, Customer Service in our Ground Handling Department to promote a culture of compliance and caring for team members while driving operational excellence in a hub location. The role reports to the Station Director, Piedmont Ground Handling, and requires strong leadership and communication skills.

Essential duties include overseeing labor relations, operations efficiency, staff coaching, and performance management, with emphasis on aligning daily work

Qualifications

• Functional knowledge of airport hub operations.
• Five (5) years of senior level leader experience with an airline.
• Proven success of leading people in a fast-paced environment.
• Excellent communication and strong relationship building skills.
• Extensive knowledge of aviation ground handing policy, a thorough understanding of collective bargaining agreements, and experience collaborating with labor groups.
• Experience with budgeting principals and standard guidelines.
• Thorough understanding of FAA, TSA, OSHA regulations.
• Familiarity with Microsoft Office Suite.

Responsibilities

• Oversee station labor relations, operations efficiencies, maintenance, facilities, safety, and security.
• Keep company goals and customer expectations in mind when overseeing daily operations.
• Coach and provide career development to the staff.
• Understand the corporate culture, policies, and goals, and integrate them into daily work routines.
• Manage a team with department managers, duty managers, unit managers, supervisors, and agents.
• Prepare daily/weekly/monthly reports as needed.
• Conduct employee performance reviews.

Skills

Airport hub operations

Senior leadership

Budgeting

Communication

Labor relations

Aviation regulations

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Piedmont Airlines is seeking a Senior Director, Customer Service in our Ground Handling Department to promote a culture of compliance and caring for team members while driving operational excellence in a hub location. The role reports to the Station Director, Piedmont Ground Handling, and requires strong leadership and communication skills.

Essential duties include overseeing labor relations, operations efficiency, staff coaching, and performance management, with emphasis on aligning daily work