Senior Director, Global Enterprise Client Success

Capital One; Chicago (IL); On-site; USD 217,000 - 272,000; Full time

Job summary

Capital One seeks a Senior Director of Client Support for the US & Canadian Markets to lead a client-facing, high-touch team across the Enterprise Partner Support organization. You’ll drive onboarding, product enablement and relationship management for strategic global partners in a matrix environment.

The role requires deep client leadership experience, at least 9 years in related roles, and 6+ years of people leadership, with a focus on payments and financial services.

Qualifications

• 9+ years in client support, account or relationship management.
• 6+ years of people leadership experience.
• Experience in the payments, fintech or financial services sector.
• Bachelor's or higher degree preferred.

Responsibilities

• Serve as a core member of the US & Canadian Markets Operations Leadership Team.
• Lead the Enablement Partner Support team and support Discover network participants.
• Deliver operational readiness, improve operating model and enhance partner support.
• Establish and sustain a well managed operating environment with measurable results.

Skills

People leadership

Client support

Payments/fintech knowledge

Relationship management

Enterprise partner support

Education

HS Diploma or equivalent

Bachelor'S degree

Master's degree

Job description

Capital One seeks a Senior Director of Client Support for the US & Canadian Markets to lead a client-facing, high-touch team across the Enterprise Partner Support organization. You’ll drive onboarding, product enablement and relationship management for strategic global partners in a matrix environment.

The role requires deep client leadership experience, at least 9 years in related roles, and 6+ years of people leadership, with a focus on payments and financial services.