Senior Director, Client Support - US & Canadian Markets

Capital One; Riverwoods (IL); On-site; USD 217,000 - 248,000; Full time

Job summary

Capital One seeks a Senior Director of Client Support for US & Canadian Markets, based in Riverwoods, IL. The role is a senior executive, directing a client-facing team to drive onboarding, product enablement and relationship management for our strategic global partners.

You will lead a high-performing Enablement Partner Support group, ensure operational readiness, and shape a best-in-class operating model delivering measurable results for enterprise partners across markets.

Qualifications

• HS Diploma, GED or equivalent certification.
• 9+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries.
• At least 6 years of people leadership and performance management experience.
• Bachelor's or Master's Degree preferred.

Responsibilities

• Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors.
• Deliver operational readiness, improve our operating model and enhance partner support.
• Establish and sustain a well managed operating environment and deliver impactful results.

Skills

Client support

Account management

Relationship management

People leadership

Education

HS Diploma or GED

Bachelor's degree

Master's degree

Job description

Senior Director, Client Support - US & Canadian Markets

As the Senior Director of Client Support, you will serve as a strategic "leader of leaders," driving operational excellence and high-touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client-facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world-class relationship management for our most strategic global partners.

Key Responsibilities

• Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors.
• Deliver operational readiness, improve our operating model and enhance partner support.
• Establish and sustain a well managed operating environment and deliver impactful results.

Basic Qualifications

• HS Diploma, GED or equivalent certification.
• At least 9 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries.
• At least 6 years of people leadership and performance management experience.

No agencies please.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Preferred Qualifications

• Bachelor's or Master's Degree.
• Experience working within a major payment network.
• 12+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries.
• 8+ years of people leadership and performance management experience.

Salary Information

• McLean, VA: $238,700 - $272,400 for Senior Director Client Support.
• Chicago, IL: $217,000 - $247,700 for Senior Director Client Support.
• Riverwoods, IL: $217,000 - $247,700 for Senior Director Client Support.

Performance Incentives

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Criminal History Policy

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodation

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Drug-Free Workplace

Capital One promotes a drug-free workplace.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Contact

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Company Culture

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.