Senior Director, Client Support – US & Canadian Markets

Jobtailor; Illinois; On-site; USD 120,000 - 150,000; Full time

Job summary

Jobtailor is seeking a senior leadership role to drive US & Canadian market operations, partner enablement, and enterprise client support in payments. You will lead a client-facing team across a matrixed business, ensuring seamless onboarding and ongoing product enablement for global partners.

The role emphasizes operational readiness, relationship management, and delivering measurable impact within a fintech environment. Collaboration across issuers, acquirers and processors is key.

Qualifications

• HS Diploma, GED or equivalent certification.
• Experience in client support, account management or relationship management in payments/fintech/financial services.
• 6+ years in people leadership and performance management.
• 12+ years in client support, account management or relationship management preferred.
• Capital One will not sponsor employment authorization.

Responsibilities

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team.
• Lead the Enablement Partner Support team.
• Provide operational support for Discover network participants (issuers, acquirers, processors).
• Deliver operational readiness and improve the operating model.
• Establish and sustain a well-managed operating environment.
• Deliver impactful results and champion a client-facing team in a matrixed model.
• Guide management for onboarding, product enablement, and relationship management for global partners.

Skills

Client Support Experience

People Leadership

Relationship Management

Payments Industry Expertise

Operational Readiness

Education

HS Diploma

GED

Bachelor’s or Master’s Degree preferred

Job description

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team
• Lead the Enablement Partner Support team
• Provide operational support for Discover network participants, including issuers, acquirers and processors
• Deliver operational readiness
• Improve the operating model and enhance partner support
• Establish and sustain a well-managed operating environment
• Deliver impactful results
• Champion a client-facing team supporting enterprise participants through a matrixed business model
• Guide management responsible for seamless onboarding, continuous product enablement, and relationship management for strategic global partners

Requirements

• HS Diploma, GED or equivalent certification
• At least 9 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
• At least 6 years of people leadership and performance management experience
• Bachelor’s or Master’s Degree preferred
• Experience working within a major payment network preferred
• 12+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries preferred
• 8+ years of people leadership and performance management experience preferred
• Capital One will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates extensive experience in client support and relationship management within the payments and financial services industries, with a strong focus on operational readiness and team leadership. Proven ability to enhance partner support and deliver impactful results in a matrixed business model.

Highest-signal resume keywords

• Client Support Experience
• People Leadership
• Relationship Management
• Payments Industry Expertise
• Operational Readiness

ATS Optimization Keywords

Hard Skills

• Account Management
• Performance Management
• Operational Support
• Onboarding Processes
• Product Enablement

Soft Skills

• Team Leadership
• Client-Facing Communication
• Matrixed Business Collaboration

Certifications & Qualifications

• HS Diploma
• GED

Industry Keywords

• Payments
• Fintech
• Financial Services
• Major Payment Network