Senior Director, Enterprise Client Support (US & Canada)

Capital One; Riverwoods (IL); On-site; USD 217,000 - 248,000; Full time

Job summary

Capital One seeks a Senior Director of Client Support for US & Canadian Markets, based in Riverwoods, IL. The role is a senior executive, directing a client-facing team to drive onboarding, product enablement and relationship management for our strategic global partners.

You will lead a high-performing Enablement Partner Support group, ensure operational readiness, and shape a best-in-class operating model delivering measurable results for enterprise partners across markets.

Qualifications

• HS Diploma, GED or equivalent certification.
• 9+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries.
• At least 6 years of people leadership and performance management experience.
• Bachelor's or Master's Degree preferred.

Responsibilities

• Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors.
• Deliver operational readiness, improve our operating model and enhance partner support.
• Establish and sustain a well managed operating environment and deliver impactful results.

Skills

Client support

Account management

Relationship management

People leadership

Education

HS Diploma or GED

Bachelor's degree

Master's degree

Job description

Capital One seeks a Senior Director of Client Support for US & Canadian Markets, based in Riverwoods, IL. The role is a senior executive, directing a client-facing team to drive onboarding, product enablement and relationship management for our strategic global partners.

You will lead a high-performing Enablement Partner Support group, ensure operational readiness, and shape a best-in-class operating model delivering measurable results for enterprise partners across markets.