Senior Director, Global Delivery & Performance Operations

Grant Thornton; Edison (NJ); Hybrid; USD 187,000 - 313,000; Full time

Job summary

Grant Thornton seeks a Senior Director of Delivery Center Operations and Performance Management to oversee and optimize its Global Delivery Center ecosystem across EMEA, APAC, and LATAM. The role demands strong executive influence, strategic planning, and hands-on leadership to scale the delivery workforce beyond 5,000 resources.

The position emphasizes budget planning, KPI management, and collaboration with finance to forecast and report on operational performance.

Qualifications

• Bachelor's degree in IT, Business or related field; MBA preferred.
• 12+ years of IT service delivery, shared services, global operations, or managed services experience.
• Proven track record in running operations and performance management across global delivery centers for multiple regions.
• Strong understanding of day-to-day operations of delivery centers, KPIs and scorecards, delivery models, and cross-center integration.
• Excellent communication, presentation, and executive-level influencing skills.
• Hands-on leadership with strategic thinking and execution focus.
• Fluent and professional English—verbal and written.
• Experience in multinational, high-growth environments with large-scale ramp-ups (5,000–10,000+ resources).

Responsibilities

• Lead development of the Operations Hub supporting delivery centers' operations and performance.
• Manage metrics with financial outcomes, budgeting, cost optimization, and integration targets.
• Lead annual operating plans, forecasts, and monthly performance reviews for delivery centers.
• Collaborate with finance on annual budgets, forecasts, and offshore center expenses for cost efficiency.
• Establish governance and SteerCo/board-review cadence to track strategy and progress.
• Develop the GDC Operations Playbook covering operating model, contract and invoice management, KPIs, and workforce planning.
• Perform other duties as assigned.

Skills

Executive presence

Strategic thinking

Communication skills

Delivery center operations

Education

Bachelor's degree in IT or Business

MBA preferred

Job description

Grant Thornton seeks a Senior Director of Delivery Center Operations and Performance Management to oversee and optimize its Global Delivery Center ecosystem across EMEA, APAC, and LATAM. The role demands strong executive influence, strategic planning, and hands-on leadership to scale the delivery workforce beyond 5,000 resources.

The position emphasizes budget planning, KPI management, and collaboration with finance to forecast and report on operational performance.