Senior Director, Fulfillment Operations — Automation

RowanEDC Partnership; North Carolina, United States, Northern America, Americas; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Macy’s is seeking a Senior Director of Operations to provide strategic and operational leadership for a highly automated, large-scale Direct-to-Consumer fulfillment center. You will oversee end-to-end fulfillment across all shifts, building a high-performing organization of Directors, Managers, and frontline leaders while driving productivity, cost control, quality, safety, and inventory accuracy.

You will collaborate with Engineering, Maintenance, Systems, Technology, Planning, and external

Qualifications

• Extensive experience leading large-scale fulfillment or logistics ops.
• Experience in highly automated environments with WMS/automation.
• Led teams across multiple shifts and functions.
• Bachelor’s degree or equivalent; 10+ years preferred.

Responsibilities

• Lead end-to-end fulfillment operations across all shifts.
• Develop and lead a high-performing organization of Directors, Managers, and frontline leaders.
• Drive performance against productivity, throughput, service, quality, inventory, safety, and costs.
• Partner with cross-functional teams to optimize performance.

Skills

Fulfillment Leadership

Automation Experience

Leadership Capabilities

Lean Six Sigma

Financial Acumen

Education

Bachelor’s degree or equivalent

Tools

Warehouse Management Systems

Goods-to-Person tech

Job description

Macy’s is seeking a Senior Director of Operations to provide strategic and operational leadership for a highly automated, large-scale Direct-to-Consumer fulfillment center. You will oversee end-to-end fulfillment across all shifts, building a high-performing organization of Directors, Managers, and frontline leaders while driving productivity, cost control, quality, safety, and inventory accuracy.

You will collaborate with Engineering, Maintenance, Systems, Technology, Planning, and external