Distribution Operations Lead | Automation Center

Macy's; China Grove (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Macy's is seeking an Operations Manager for its new fully automated Customer Fulfillment Center in China Grove, NC. You will oversee the distribution department's day-to-day, guiding hourly associates and reporting to the Director of Operations who runs the shift.

You will lead a strong team, analyze performance data, and collaborate across departments to meet safety, quality, and service targets in a fast-paced, automation-driven environment.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Ability to work a flexible schedule, including days, evenings, weekends, holidays.

Responsibilities

• Oversee a department in our distribution facility with a focus on meeting or surpassing goals and targets.
• Builds high performing teams by providing guidance and support for all hourly colleagues.
• Generate reports for management to keep them informed on key metrics.
• Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
• Collaborate with peers to ensure clear communication and effective handoffs between shifts, maintaining operational efficiency.
• Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved.
• Manage all aspects of inventory control.
• Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives.

Skills

Leadership

Analytical thinking

Communication

Business acumen

Education

Bachelor's degree or equivalent

Job description

Macy's is seeking an Operations Manager for its new fully automated Customer Fulfillment Center in China Grove, NC. You will oversee the distribution department's day-to-day, guiding hourly associates and reporting to the Director of Operations who runs the shift.

You will lead a strong team, analyze performance data, and collaborate across departments to meet safety, quality, and service targets in a fast-paced, automation-driven environment.