Operations Leader: Inbound & Outbound Excellence

Macy's; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is seeking a Director, Operations to direct day-to-day inbound and outbound operations and to collaborate with senior executives on long-term strategic planning. The role emphasizes optimizing profitability, productivity, and efficiency across facilities while maintaining safety and customer service standards.

Qualified candidates will have a bachelor's degree or equivalent and 5+ years of related experience, with strong leadership, communication, and problem-solving skills.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 5+ years of related experience in operations or logistics.
• Ability to lead and develop executive-level teams.

Responsibilities

• Direct inbound and outbound operations to meet targets (UPH, CPU, SOT, Fill Rate).
• Coach executives and oversee colleague development.
• Ensure safety, cost control, quality, and processing efficiency targets are met.
• Develop and implement strategies to improve profitability and productivity.
• Identify process improvements and optimize work flows.

Skills

Leadership

Coaching

Communication

Problem-Solving

Technical Proficiency

Industry Understanding

Strategic Execution

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Macy's is seeking a Director, Operations to direct day-to-day inbound and outbound operations and to collaborate with senior executives on long-term strategic planning. The role emphasizes optimizing profitability, productivity, and efficiency across facilities while maintaining safety and customer service standards.

Qualified candidates will have a bachelor's degree or equivalent and 5+ years of related experience, with strong leadership, communication, and problem-solving skills.