Experience Partner 4

Granicus; Washington (District of Columbia); On-site; USD 112,000 - 125,000; Full time

Benefits offered by this job

Flexible Time Off

Company-Wide Wellbeing Days

Work From Home Reimbursement

Health Plan Options

Employer HSA Contributions

Paid Parental Leave

Traditional & Roth 401(k)

Life & AD&D Insurance

Online Learning Platforms

Competitive Salary & Bonuses

Job summary

Granicus is seeking an Experience Partner 4 in Washington, DC, to lead strategic customer relationships in the Federal market. This senior role focuses on alignment between customer goals and Granicus’ strategic vision, overseeing enterprise-level engagements. Ideal candidates should have extensive experience in customer success and digital transformation.

Expect a comprehensive benefits package that supports your well-being from day one, including flexible time off, health benefits, and professional development opportunities.

Qualifications

• 7-10 years of experience in senior consulting, customer success, or enterprise account management.
• Proven success managing strategic client relationships and driving organizational growth.
• Experience leading enterprise-scale digital transformation initiatives.

Responsibilities

• Lead strategic engagements with high-profile Federal enterprise customers, managing accounts worth $4 - $6M.
• Drive cross-functional teams during pre-sales discovery and executive-level proposal development.
• Conduct executive business reviews and identify strategic upsell opportunities.

Skills

Customer experience

Digital transformation

Public sector consulting

Enterprise digital communications program management

Negotiation skills

Public speaking

Education

Bachelor’s degree in Business, Public Administration, Communications, or related field

Master’s degree (Preferred)

Tools

CRM platforms

Analytics tools

Project management platforms

Job description

Job Summary

Public-Facing Job Title: Experience Partner 4

Summary Description At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone is not enough to drive change, our skilled digital experience agency, efficient technology implementation practices, and robust data-driven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently.

This role sits within the Granicus Experience Group (GXG), our digital experience agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our government and destination customers better connect with the communities they serve. We discover better insights, build better experiences, and achieve better outcomes.

The Experience Partner 4 is a senior-level, strategic role responsible for managing enterprise-level customer relationships in the Federal market and leading the full customer lifecycle—from pre-sales strategy and program activation through long-term delivery and success. This role is pivotal in aligning customer goals with Granicus’ strategic vision, developing scalable consulting frameworks, and influencing internal service innovation. The Senior Experience Partner also serves as a public-facing thought leader in the Federal market and an internal mentor, driving excellence across the Experience Partner team.

What Your Impact Will Look Like

• Demonstrate a polished, professional relationship with colleagues and customers.
• Assume positive intent.
• Be collaborative. Create space for and be open to different expertise and experiences.
• Be dependable and reliable for our customers and our colleagues.
• Be organized and manage your own workload.
• Be proactive. Be willing to jump in, not wait to be told.
• Be willing to try something new, not dependent on documented examples.
• Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
• Be open to feedback. Listen with the same passion with which you want to be heard.
• Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.
• Choose courage over comfort.

Essential Functions

• Lead strategic engagements with high-profile Federal enterprise customers, with account sizes often ranging from $4 - $6M in recurring revenue.
• Drive cross-functional teams during pre-sales discovery, solutioning, and executive-level proposal development.
• Oversee complex, multi-phase program delivery and ensure cross-functional alignment across Granicus teams, including GXG, Implementation, Product, Engineering and Support.
• Develop and implement scalable consulting frameworks for team-wide adoption.
• Conduct executive business reviews and long-term transformation planning.
• Identify and drive strategic upsell and cross-sell opportunities.
• Represent Granicus in public forums, panels, and thought leadership events.
• Mentor Experience Partners and contribute to internal capability development.
• Translate customer insights into product and service innovation recommendations.
• This position requires availability to travel to on-site Federal customer meetings. Candidates must be U.S. citizens based in the Washington, DC area.

Qualifications

Knowledge/Skills/Abilities

• Expertise in customer experience, digital transformation, public sector consulting, and enterprise digital communications program management.
• Demonstrated experience with Federal government operations, procurement, and policy environments.
• Deep understanding of strategic account management and customer lifecycle frameworks.
• Exceptional strategic thinking and executive communication skills.
• Strong facilitation, negotiation, and public speaking abilities, including content development to support.
• Proficiency in CRM, analytics, and project management platforms.
• Ability to manage large-scale portfolios and influence organizational direction.
• Ability to lead cross-functional teams and drive alignment across departments.
• Ability to innovate and scale best practices across a distributed team.

Experience/Credentials

• Bachelor’s degree in Business, Public Administration, Communications, or related field. (Master’s Preferred)
• 7-10 years of experience in senior consulting, customer success, or enterprise account management.
• Proven success managing strategic client relationships and driving organizational growth.
• Experience leading enterprise-scale digital transformation initiatives.

Security Requirement

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Must be able to obtain a public trust clearance.

Pay Range

USD $112,000.00 - USD $125,000.00 /Yr.

The Benefits

comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Equal Opportunity Employer

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

EEO Statement

We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.