Senior Director, Events & Operations (Remote)

ATH Solutions Inc.

Washington (District of Columbia)

On-site

USD 130,000 - 160,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health benefit stipend

Cell phone stipend

Unlimited PTO and office closure

Professional development

Job summary

LaJoy Creative is hiring a Director of Events & Operations to lead senior client delivery, operations infrastructure, and growth initiatives. You will own production standards, staffing, budgeting, and vendor relations while partnering with the CEO on strategic opportunities.

This remote role supports clients in New York, DC, and beyond, with frequent travel as needed. The position requires a bachelor’s degree and 10+ years in event/operations leadership, with proven revenue-generation

Qualifications

Bachelor's degree or equivalent combination of education and professional experience.
10+ years of progressively responsible experience in event production, event operations, or hospitality management, including at least 2-3 years in a people-management or department-leadership capacity.
Demonstrated experience managing a portfolio of concurrent client engagements.
Experience with budget ownership, P&L or margin accountability, and vendor contract negotiation at a strategic level.
Proven track record of generating new business, whether through personal network activation, referral partnerships, or direct sales/business development responsibility.
Existing relationships within the events, hospitality, philanthropic, or nonprofit sectors that can realistically be brought into LaJoy Creative's client and partner pipeline.
Prior experience in a hospitality, events firm, or mission-driven/nonprofit-adjacent environment strongly preferred.

Responsibilities

Directly manage the LaJoy Creative staff and contract/freelance staff; set performance expectations, coach for growth, and build bench strength as the firm scales.
Own the firm's overall event production standards and quality bar across all client engagements, ensuring consistency regardless of which team member is executing.
Design and continuously refine internal operating systems (project management, resourcing, vendor management, financial tracking) to support increasing volume and complexity of client work.
Lead staffing and resourcing decisions across concurrent client projects, balancing capacity, budget, and team development.
Serve as senior client-facing leader on the firm's most strategic or highest-visibility engagements, stepping in for key relationships and high-stakes moments.
Partner with the CEO on business development: scoping new opportunities, shaping proposals, setting pricing/budget parameters, and representing the firm in pitch and finalist conversations.
Own client retention strategy - identifying expansion opportunities within existing accounts and ensuring service quality drives repeat business and referrals.
Represent LaJoy Creative externally at industry functions, partner convenings, and speaking opportunities as an extension of the CEO's visibility strategy.
Own event and departmental budgeting, including forecasting, margin management, and profitability review across the firm's active project portfolio.
Oversee vendor strategy at the portfolio level - negotiating master agreements, setting preferred-partner terms, and managing the firm's overall vendor risk and cost position.
Prepare contracts, scopes of work, and significant expenditures when delegated by the CEO.
Workforce planning and organizational development to support growth.