Senior Director, Enterprise Client Solutions

Courier Health, Inc.; New York (NY); On-site; USD 180,000 - 225,000; Full time

Benefits offered by this job

401(k) match

Unlimited vacation

Parental leave

Wellness stipend

Catered lunch on Fridays

Job summary

Courier Health is seeking a Director of Client Solutions in New York City to own a portfolio of enterprise accounts and lead a growing Client Solutions team. You will partner with executives to shape patient services and field access strategies, while driving long-term growth and client outcomes.

You will build scalable frameworks, collaborate across Sales, Product, and Engineering, and ensure client programs deliver measurable value to patients and biopharma partners.

Qualifications

• 10–12+ years in SaaS delivery, customer success, account management, or strategic consulting.
• Proven track record leading complex, multi-workstream engagements for enterprise clients.
• Experience owning portfolio-level outcomes: retention, renewal, and expansion targets.
• People leadership with a history of growing teammates into bigger roles.
• Strong executive presence and ability to present to C-suite leadership.
• Comfortable with hands-on work and guiding teams at multiple levels.
• Interest in rare disease and specialty pharma ecosystems is a plus.
• Willingness to travel client sites ~25%.

Responsibilities

• Own a dedicated portfolio of flagship accounts and serve as senior partner to clients.
• Lead, coach, and grow a team of Engagement Managers and Client Solution Associates.
• Own the long-term health of the book and surface expansion opportunities.
• Build repeatable frameworks, processes, and playbooks to scale client delivery.
• Collaborate with Sales, Product, and Engineering to align client needs and outcomes.

Skills

SaaS delivery

Account management

Strategic consulting

Leadership

Executive communication

Travel readiness

Job description

Courier Health is seeking a Director of Client Solutions in New York City to own a portfolio of enterprise accounts and lead a growing Client Solutions team. You will partner with executives to shape patient services and field access strategies, while driving long-term growth and client outcomes.

You will build scalable frameworks, collaborate across Sales, Product, and Engineering, and ensure client programs deliver measurable value to patients and biopharma partners.