Executive Director, Enterprise Healthcare Accounts

Klick; New York (NY); Vor Ort; USD 200.000 - 260.000; Vollzeit

Zusammenfassung

Klick Health in New York is seeking a Senior Director, Client Services to lead top client relationships and ensure strategic alignment across large, multi-brand portfolios. You will oversee account teams, drive delivery excellence, and partner with senior stakeholders to identify growth opportunities.

You will mentor account directors and managers, shape omnichannel healthcare marketing programs, and contribute to new business development while maintaining a client-first culture.

Qualifikationen

• 14-18 years of client services experience in a healthcare marketing or pharmaceutical advertising agency, with a track record of leading enterprise-level accounts and managing senior client relationships at the C-suite level
• Proven ability to lead multi-disciplinary account teams across large, complex multi-brand or multi-indication portfolios, with experience managing account P&L, organic growth, and client retention
• Demonstrated expertise in healthcare marketing strategy including brand launch, lifecycle management, HCP and DTC communications, and omnichannel program development
• Strong leadership skills with experience developing and mentoring account directors, supervisors, and managers while fostering a high-performance, client-first culture across the account team
• Track record of new business development contributions including pitch leadership, organic growth, and expanding agency relationships within existing client organizations
• Track record of building and scaling client services, account management, or agency relationship management capabilities at an organizational level
• Familiarity with project management and resource planning tools used in agency environments
• Understanding of pharmaceutical brand planning cycles and agency service delivery models across integrated teams
• Interest in industry thought leadership, emerging trends, and how innovation can drive competitive advantage

Aufgaben

• Lead and oversee account management for major client relationships, ensuring strategic alignment and seamless delivery.
• Build and mentor a team of account and delivery professionals focused on client success and retention.
• Partner with senior stakeholders to identify growth opportunities and expand Klick's role with key accounts.
• Establish service standards and practices that reinforce client partnerships and drive meaningful outcomes.
• Drive innovation in how Klick engages with and delivers value to clients.

Kenntnisse

Client relationship management

Leadership

Strategic thinking

Cross-functional teamwork

Business development

Jobbeschreibung

Klick Health in New York is seeking a Senior Director, Client Services to lead top client relationships and ensure strategic alignment across large, multi-brand portfolios. You will oversee account teams, drive delivery excellence, and partner with senior stakeholders to identify growth opportunities.

You will mentor account directors and managers, shape omnichannel healthcare marketing programs, and contribute to new business development while maintaining a client-first culture.