Senior Director, Enterprise Account Growth & NRR

Rightsline; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health and dental benefits

401(k) match program

Job summary

Rightsline in New York is seeking a Senior Director, Account Management to lead revenue expansion across Strategic and Enterprise clients, owning growth within the existing base and mentoring a high-performing team.

You will partner with Product, Revenue Operations and Marketing to drive expansion campaigns, renewal alignment, and multi-product adoption. Strong leadership and enterprise negotiation experience are essential.

Qualifications

• 10+ years of progressive Account Management or commercial leadership experience in B2B SaaS.
• Proven track record of owning NRR and expanding accounts through structured growth frameworks.
• Deep experience navigating enterprise deals, multi-product selling, and complex negotiations.
• Ability to build and scale high-performing Account Management teams across segments to $100M+ ARR.
• Experience working with Customer Success, Product, Marketing, and Revenue Operations in high-growth environments.
• Metric-driven, execution-focused mindset.
• Willingness to travel 20–30%.

Responsibilities

• Own all commercial outcomes within the existing customer base, including upsells, cross-sells, multi-product expansion, and migrations.
• Deliver NRR targets through expansion plays and attach strategies.
• Develop and scale Account Management playbooks for account planning, negotiation frameworks, and renewal workflows.
• Strengthen executive relationships and act as escalation point for commercial risk.
• Collaborate with Customer Success to align renewals and outcomes with commercial expansion opportunities.
• Partner with Product, Revenue Operations, and Marketing to drive expansion campaigns and product adoption pathways.
• Build, lead, and mentor a high-performing Account Management organization for Strategic and Enterprise segments.

Skills

NRR growth

Enterprise deals

Multi-product selling

Team leadership

Cross-functional collaboration

Travel availability

Job description

Rightsline in New York is seeking a Senior Director, Account Management to lead revenue expansion across Strategic and Enterprise clients, owning growth within the existing base and mentoring a high-performing team.

You will partner with Product, Revenue Operations and Marketing to drive expansion campaigns, renewal alignment, and multi-product adoption. Strong leadership and enterprise negotiation experience are essential.