Senior Director, Enterprise Growth & NRR

Rightsline; El Segundo (CA); On-site; USD 160,000 - 175,000; Full time

Benefits offered by this job

Health and dental benefits

401(k) / RRSP match

Job summary

Rightsline, a leader in rights and royalties management software, seeks a Sr Director, Account Management to drive growth across strategic and enterprise customers. You will own commercial outcomes, mentor a high-performing team, and partner with Product, Revenue Operations, and Marketing to accelerate expansion.

You will focus on expanding ARR, improving Net Revenue Retention, and strengthening executive relationships, while guiding renewal workflows and negotiation frameworks in a fast-growing

Qualifications

• 10+ years of progressive Account Management or commercial leadership in B2B SaaS.
• Proven track record of owning Net Revenue Retention (NRR) and expanding accounts.
• Experience navigating enterprise deals, multi-product selling, and complex negotiations.

Responsibilities

• Own all commercial outcomes within the existing customer base, including upsells, cross-sells, multi-product expansion, and migrations.
• Deliver NRR targets through structured expansion plays including whitespace mapping, discovery, and multi-product attach strategies.
• Develop and scale Account Management playbooks covering account planning, negotiation frameworks, and renewal workflows.
• Strengthen executive relationships with key customer stakeholders and serve as an escalation point for commercial risk.
• Collaborate with Product, Revenue Operations, and Marketing to drive expansion campaigns, product adoption pathways, and industry-specific plays.
• Build, lead, and mentor a high-performing Account Management organization focused on Strategic and Enterprise customer segments.

Skills

Account Management

Enterprise deals

Multi-product selling

Negotiations

Executive relationships

Job description

Rightsline, a leader in rights and royalties management software, seeks a Sr Director, Account Management to drive growth across strategic and enterprise customers. You will own commercial outcomes, mentor a high-performing team, and partner with Product, Revenue Operations, and Marketing to accelerate expansion.

You will focus on expanding ARR, improving Net Revenue Retention, and strengthening executive relationships, while guiding renewal workflows and negotiation frameworks in a fast-growing