Senior Director Enterprise Growth & Account Management

Automatic Data Processing, Inc.; El Segundo (CA); On-site; USD 160,000 - 175,000; Full time

Job summary

Rightsline is seeking a Sr Director, Account Management to lead the revenue expansion team for strategic and enterprise customers. Reporting to the CRO, you will own commercial growth within the existing base, driving upsells, cross-sells, migrations, and multi-product expansions while mentoring a high-performing Account Management group.

You will build scalable playbooks, manage renewal workflows, and strengthen executive relationships to optimize Net Revenue Retention with expansion ARR.

Qualifications

• 10+ years of progressive Account Management or commercial leadership in B2B SaaS.
• Proven track record of owning Net Revenue Retention (NRR) and expanding accounts.
• Deep experience with enterprise deals, multi-product selling, and complex negotiations.
• Ability to build and scale high-performing Account Management teams across segments to $100M+ ARR.
• Experience collaborating with Customer Success, Product, Marketing, and Revenue Operations in high-growth environments.
• Thrive in metrics-driven, execution-focused environments.
• Availability for regular travel (20–30%).

Responsibilities

• Own all commercial outcomes within the existing customer base, including upsells, cross-sells, multi-product expansion, and migrations.
• Deliver NRR targets through structured expansion plays including whitespace mapping, discovery, and multi-product attach strategies.
• Develop and scale Account Management playbooks covering account planning, negotiation frameworks, and renewal workflows.
• Strengthen executive relationships with key customer stakeholders and serve as an escalation point for commercial risk.
• Collaborate with Customer Success to align renewals and outcomes with expansion opportunities.
• Partner with Product, Revenue Operations, and Marketing to drive expansion campaigns and adoption pathways.
• Build, lead, and mentor a high-performing Account Management organization across Strategic and Enterprise segments.

Skills

Account Management

NRR growth

Enterprise deals

Leadership

Cross-functional collaboration

Travel readiness

Job description

Rightsline is seeking a Sr Director, Account Management to lead the revenue expansion team for strategic and enterprise customers. Reporting to the CRO, you will own commercial growth within the existing base, driving upsells, cross-sells, migrations, and multi-product expansions while mentoring a high-performing Account Management group.

You will build scalable playbooks, manage renewal workflows, and strengthen executive relationships to optimize Net Revenue Retention with expansion ARR.