Senior Director, Delivery Site & Service

nVent

Houston (TX)

On-site

USD 146,300 - 271,700

Full time

14 days+

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Job summary

nVent is seeking a seasoned Delivery, Site & Service Associate Director in Houston to lead multi-disciplinary field, logistics, and service teams from pre-site readiness through commissioning and lifecycle service.

You will partner with Project Management, Operations, Engineering and Sales to establish a centralized Delivery Site & Service organization for the Engineered Buildings line, building trusted client relationships and driving continuous improvement in delivery performance and

Qualifications

Academic background in a relevant field such as Engineering, Business Administration, or Logistics.
12+ years of experience in logistics, project management, or construction management.
Strong leadership including 5+ years of managing teams.
Exceptional communication skills, both written and verbal, including customer engagement.
Knowledge of relevant software and tools, including ERP and Microsoft product suite.
Demonstrated skills in budget management, coordination, and customer service.
Ability to travel up to 25% domestically.

Responsibilities

Lead, coach, and develop site and service teams; set clear objectives, standard work, and performance expectations aligned to business goals.
Coordinate with Project Management, Operations, Engineering and Sales to ensure on-time, within-budget service delivery and high-quality repairs.
Manage customer relationships and address issues in a timely manner.
Establish intake, prioritization, and dispatch processes; ensure timely response and accurate diagnosis.
Collaborate with carriers for transportation of our buildings and resolve shipping issues with risk management.