Associate Director, Delivery Site & Service Excellence

nVent; Millington (MD); On-site; USD 146,300 - 271,700; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Employee stock purchase plan

Job summary

nVent is seeking a seasoned Delivery, Site & Service leader to guide multi-disciplinary field, logistics, and service teams through pre-site readiness to commissioning and lifecycle service.

The successful candidate will build a centralized Delivery Site & Service organization for the Engineered Buildings line, forging trusted customer relationships, resolving complex issues, and driving delivery performance and service profitability.

Qualifications

• Academic background in a relevant field such as Engineering, Business Administration, or Logistics.
• 12+ years of experience in logistics, project management, or construction management.
• Strong leadership including 5+ years of managing teams.
• Exceptional communication skills, both written and verbal, including customer engagement.
• Knowledge of relevant software and tools, including ERP and Microsoft product suite.
• Demonstrated skills in budget management, coordination, and customer service.
• Ability to travel up to 25% domestically.

Responsibilities

• Lead, coach, and develop site and service teams; set clear objectives, standard work, and performance expectations aligned to business goals across Engineered Buildings platform.
• Work closely with the customer and project management team to ensure jobsite services are completed on-time, within budget, and flawless quality including managing site schedules, look-ahead plans, and constraints; proactively communicate risks, mitigation plans, and required decisions.
• Manage customer relationships, addressing any issues or concerns in a timely and professional manner.
• Establish clear intake, prioritization, and dispatch processes; ensure timely response, accurate diagnosis, and high-quality repairs.
• Maintain adherence to all safety and training requirements for subcontractors and field service crews onsite. Furthermore, institute a safety-first approach at the jobsite.
• Collaborate with various carriers to arrange the flawless transportation of our buildings.
• Should shipping damage occur, work closely with carriers and internal legal and risk management for timely, cost effective resolution.
• Coordinate with subcontractors, internal field service crews, and crane operators to ensure the successful installation of our buildings.
• Arrange timely labor deployment for both warranty and billable service work.
• Ensure strong collaboration with Supply Chain on DS&S matters (i.e. receipt of field installed equipment).
• Responsibility to oversee proper planning for travel and accommodations for field service crews.
• Collaborate with Estimating and Engineering teams to prepare BOM and associated costs for warranty and service work.
• Work with Project Management, Operations, and Supply Chain to understand any planned incomplete-shipments and proactively work with customer to organize and schedule an efficient recovery.

Skills

Leadership

Customer engagement

Project management

Budget management

Education

Engineering, Business Administration, or Logistics degree

Tools

ERP systems

Microsoft Office Suite

Job description

nVent is seeking a seasoned Delivery, Site & Service leader to guide multi-disciplinary field, logistics, and service teams through pre-site readiness to commissioning and lifecycle service.

The successful candidate will build a centralized Delivery Site & Service organization for the Engineered Buildings line, forging trusted customer relationships, resolving complex issues, and driving delivery performance and service profitability.