Senior Director, Customer Engagement Platform & CRM

United States Digital Space LLC; United States; Hybrid; USD 320,000 - 435,000; Full time

Benefits offered by this job

Medical plans with premiums

Life and Disability Insurance

Fertility and adoption benefits

Headspace app

Global Employee Assistance Program

401(k) retirement with match

Flexible PTO

Parental leave (12 weeks)

Pre-tax commuter benefits

Education reimbursement

Employee donation match

ERGs

Dog-friendly workplace

Free lunch and snacks

Private rooftop

Hack week

Job summary

United States Digital Space LLC is seeking a Sr Director of Product for the Client Engagement Group (CEG) to lead strategy and execution for the customer engagement platform, including CRM, email campaigns, automations, and transactional communications.

You will report to the President and join the Product leadership team, with options to work on-site at the NYC headquarters or remotely within the United States.

Qualifications

• 12+ years of product management experience, with a focus on customer engagement or CRM

Responsibilities

• Define and drive multi-year product vision for CEG with revenue growth focus
• Own Email Campaigns business line end-to-end with revenue reporting and GTM strategy
• Prioritize investments in CRM, automations, and flexible channels to meet seller needs
• Lead, grow, and mentor product managers across multiple lines
• Partner with Engineering and Design to maintain velocity and unblock blockers
• Collaborate across Commerce, Growth, Financial Solutions, and GTM to integrate CEG into the platform
• Leverage data and AI to create smarter automations and personalized outreach
• Shape processes and standards for senior product leadership

Skills

Product management

Team leadership

Customer engagement

CRM

Email marketing

Strategic thinking

Cross-functional collaboration

Communication

Experimentation

Job description

United States Digital Space LLC is seeking a Sr Director of Product for the Client Engagement Group (CEG) to lead strategy and execution for the customer engagement platform, including CRM, email campaigns, automations, and transactional communications.

You will report to the President and join the Product leadership team, with options to work on-site at the NYC headquarters or remotely within the United States.