Senior Director, Customer Data AI Transformation

Capgemini Invent; New York (NY); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plans

Life and disability insurance

Employee assistance programs

Job summary

Capgemini Invent is seeking a Senior Director, Applied AI for Customer Data to lead the growth of our capability in North America. You will advise C‑suite leaders, shape engagements, oversee delivery, and build market offerings with multidisciplinary teams.

This senior leadership role focuses on connecting data and AI investments to measurable customer transformation, across marketing, commerce, loyalty, and engagement.

Qualifications

• 15+ years of leadership in management consulting, customer strategy, analytics, or digital transformation.
• Deep expertise in customer data analytics, including personalization, loyalty, and journey analytics.
• Strong understanding of ML, generative AI, and agentic AI, incl. use-case selection and scaling.
• Experience shaping customer-data strategies across acquisition, governance, and activation.
• Experience leading marketing and customer transformation across multiple domains.

Responsibilities

• Define NA growth strategy and market proposition for Applied AI for Customer Data.
• Advise C-suite leaders on data, analytics, AI, and transformation across marketing and lifecycle.
• Shape strategies linking customer data, marketing ops, content, CRM, loyalty, and activation.
• Translate priorities into AI use cases, roadmaps, and value realization plans.
• Lead multidisciplinary teams across strategy, design, data science, and engineering.
• Build executive relationships and originate opportunities in strategic accounts.

Skills

Executive leadership

AI transformation

Customer data

Senior advisory

Education

Bachelor's degree

MBA preferred

Tools

Adobe Experience Cloud

Salesforce Data Cloud

Google Cloud

AWS

Microsoft Azure

Databricks

Snowflake

Braze

Job description

Capgemini Invent is seeking a Senior Director, Applied AI for Customer Data to lead the growth of our capability in North America. You will advise C‑suite leaders, shape engagements, oversee delivery, and build market offerings with multidisciplinary teams.

This senior leadership role focuses on connecting data and AI investments to measurable customer transformation, across marketing, commerce, loyalty, and engagement.