Senior Director, Customer Data & AI Transformation

Capgemini; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

Capgemini Invent in New York seeks a Senior Director, Applied AI for Customer Data to lead North American growth of frog’s customer data and AI capabilities. You will advise C-suite leaders, shape and sell engagements, oversee delivery, and build multidisciplinary teams across strategy, data science, and engineering.

The role focuses on connecting data and AI investments to measurable business outcomes, ensuring privacy, governance, and responsible AI.

Qualifications

• 15+ years of relevant experience in management consulting, customer strategy, analytics, or digital transformation.
• Senior leadership experience in consulting, advisory, or analytics services.
• Deep expertise in customer data and analytics including segmentation, personalization, and loyalty.
• Strong understanding of machine learning, generative AI, and agentic AI; leading use-case selection and scaling.
• Experience shaping customer-data strategies across acquisition, consent, governance, and activation.
• Experience leading marketing and customer transformation across CRM, loyalty, omnichannel engagement.
• Familiarity with major ecosystems like Adobe, Salesforce, Google Cloud, AWS, Azure, and data platforms.
• Proven ability to advise C-suite, originate opportunities, and manage complex engagements.

Responsibilities

• Define North American growth strategy and market propositions for Applied AI for Customer Data.
• Advise C-suite on data, analytics, AI, and transformation across marketing and lifecycle.
• Shape strategies linking customer data, marketing ops, content, CRM, loyalty, and activation.
• Translate business priorities into data strategies, AI use cases, roadmaps, and value plans.
• Lead multidisciplinary teams across strategy, design, data science, and engineering.
• Oversee complex engagements from discovery to delivery and commercials.
• Build executive relationships and contribute to sales and managed-revenue objectives.
• Collaborate with Capgemini to connect customer transformation with data platforms and cloud tech.

Skills

Executive leadership

Customer data analytics

AI transformation

C-suite advisory

Strategic planning

Program leadership

Stakeholder management

Data architectures

Education

Bachelor’s degree

MBA or Master’s degree preferred

Tools

Adobe Experience Cloud

Salesforce Data Cloud

Google Cloud

AWS

Microsoft Azure

Databricks

Snowflake

Treasure Data

Tealium

Twilio Segment

Braze

Job description

Capgemini Invent in New York seeks a Senior Director, Applied AI for Customer Data to lead North American growth of frog’s customer data and AI capabilities. You will advise C-suite leaders, shape and sell engagements, oversee delivery, and build multidisciplinary teams across strategy, data science, and engineering.

The role focuses on connecting data and AI investments to measurable business outcomes, ensuring privacy, governance, and responsible AI.