Senior Director, Commercial Account Management (Hybrid)

Blue Cross & Blue Shield of Rhode Island; Providence (RI); Hybrid; USD 117,000 - 187,000; Full time

Job summary

Blue Cross & Blue Shield of Rhode Island seeks a leader to head the commercial account management function, retaining and strengthening relationships with employer customers and their brokers. You will guide a team responsible for fully insured and self-insured accounts, ensuring timely delivery of commitments and proactive client experience.

Work across commercial markets, coordinate with underwriting, product, finance, and other functions to meet client needs and drive renewal readiness.

Qualifications

• Bachelor’s degree in business administration, marketing, health care administration, or a related field.
• Seven or more years’ experience in health insurance, employee benefits, account management, client service, or related field.
• Demonstrated experience leading teams and managing complex client portfolios.

Responsibilities

• Provide leadership and guidance to the commercial account management team.
• Define goals, assign portfolios, review performance, coach staff, and build team capacity.

Skills

Leadership

Account management

Client relationships

Analytical thinking

Education

Bachelor’s degree in business administration/healthcare administration/related field

Tools

Microsoft Word

Excel

PowerPoint

CRM systems

Job description

Blue Cross & Blue Shield of Rhode Island seeks a leader to head the commercial account management function, retaining and strengthening relationships with employer customers and their brokers. You will guide a team responsible for fully insured and self-insured accounts, ensuring timely delivery of commitments and proactive client experience.

Work across commercial markets, coordinate with underwriting, product, finance, and other functions to meet client needs and drive renewal readiness.