Senior Director, Commercial Account Management

Blue Cross & Blue Shield of Rhode Island; Rhode Island; Hybrid; USD 117,000 - 187,000; Full time

Job summary

Blue Cross & Blue Shield of Rhode Island is seeking a senior leader to head the commercial account management function. You will retain and strengthen relationships with employer customers and their brokers, coordinating a team that serves fully insured and self-insured accounts.

Responsibilities include renewal readiness, client education, performance reporting, and proactive issue resolution. Your experience in health insurance, cross-functional leadership, and analytical decision-making

Qualifications

• Bachelor’s degree or equivalent experience in relevant field.
• Seven+ years in health insurance or account management.
• Experience leading teams and cross-functional work.
• Proven ability to manage complex employer, broker, or consultant relationships.
• Strong knowledge of commercial health insurance and client needs.

Responsibilities

• Lead commercial account management for fully insured and self-insured/ASC clients.
• Develop and enforce account plans, service standards, and renewal readiness.
• Build executive relationships with employers and brokers; manage escalations.
• Coordinate with internal teams to deliver on contracts and client commitments.
• Create dashboards and reporting to monitor retention, satisfaction, and performance.

Skills

Leadership

Account management

Client service

Cross-functional

Data analysis

Communication

Problem solving

Negotiation

Strategic planning

Education

Bachelor’s degree in business administration, marketing, health care administration, or related field

Tools

Microsoft Word

Excel

PowerPoint

CRM systems

Job description

Blue Cross & Blue Shield of Rhode Island is seeking a senior leader to head the commercial account management function. You will retain and strengthen relationships with employer customers and their brokers, coordinating a team that serves fully insured and self-insured accounts.

Responsibilities include renewal readiness, client education, performance reporting, and proactive issue resolution. Your experience in health insurance, cross-functional leadership, and analytical decision-making