Senior Director, Client Support & Permanency

Depelchin-Children; Houston (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Texans Together seeks a Client Support Program Administrator to provide executive leadership for the Client Support Division, overseeing multiple programs and ensuring high-quality services for children, youth, families, and caregivers. The role collaborates with DFPS, courts, providers, and community partners to align with care models and contractual requirements.

The position drives strategic plans, program performance, and continuous improvement while ensuring compliance, budget management,

Qualifications

• Bachelor’s degree required. Relevant experience considered in lieu of education requirement.
• Minimum seven (7) years’ progressively responsible experience in child welfare, family support services, youth services, permanency, foster care, Community-Based Care, or related human services program.
• Minimum five (5) years’ supervisory or management experience overseeing multiple programs, supervisors, or organizational units.
• Demonstrated experience managing complex service-delivery systems, leading multidisciplinary teams, monitoring performance outcomes, and implementing continuous quality improvement initiatives.

Responsibilities

• Provide executive leadership and operational oversight for Client Support programs, including Family Group Decision Making, Kinship Services, Transportation Services, Preparation for Adult Living, and Local Permanency Services.
• Develop and implement strategic plans, policies, and operational initiatives aligned with organizational goals, contractual requirements, and best practices.
• Oversee program performance and service delivery to strengthen family engagement, caregiver support, placement stability, lifelong connections, and permanency outcomes.
• Supervise, coach, and develop senior managers and program leaders, promoting accountability, professional growth, and workforce effectiveness.
• Direct quality assurance and continuous improvement efforts, using performance data, audits, and stakeholder feedback to identify trends and improve service outcomes.
• Ensure compliance with applicable federal and state regulations, contractual obligations, accreditation standards, and organizational policies.
• Build and maintain collaborative partnerships with DFPS, courts, service providers, community organizations, and other stakeholders to strengthen resources and services for children and families.
• Oversee budget planning, resource allocation, staffing, and program capacity to support efficient and sustainable operations.
• Provide executive consultation and leadership during complex cases, critical incidents, placement crises, and emergency situations.

Skills

Executive leadership

Strategic planning

Change management

Coaching and mentoring

Performance management

Cross-system collaboration

Decision making under pressure

Education

Bachelor’s degree

Job description

Texans Together seeks a Client Support Program Administrator to provide executive leadership for the Client Support Division, overseeing multiple programs and ensuring high-quality services for children, youth, families, and caregivers. The role collaborates with DFPS, courts, providers, and community partners to align with care models and contractual requirements.

The position drives strategic plans, program performance, and continuous improvement while ensuring compliance, budget management,