Senior Director, Client Engagement & Delivery

Remote; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

CampusWorks is seeking a Senior Director of Client Engagement to lead a portfolio of professional services engagements, ensuring delivery excellence, client satisfaction, and on-time, on-budget outcomes. This strategic role reports to the VP of Client Engagement and balances billable work at 35% with high-impact client leadership across accounts.

You will own workplans, staffing, risk management, and engagement economics while guiding project teams and maintaining trusted client relationships

Qualifications

• Bachelor’s degree required or equivalent
• Experience leading multiple concurrent engagements
• Strong executive relationship skills

Responsibilities

• Lead delivery of professional services engagements from initiation to close
• Own engagement workplans, milestones, and staffing with cross-functional teams
• Manage client relationships, expectations, and proactive risk/issue mitigation
• Oversee forecasting, revenue recognition, and delivery economics across a portfolio
• Coach and direct project teams; provide timely performance feedback
• Identify opportunities for expanded client value and services

Skills

Client engagement leadership

Project management

Executive stakeholder management

Forecasting & financial acumen

Team leadership

Education

Bachelor’s degree in related field

Job description

CampusWorks is seeking a Senior Director of Client Engagement to lead a portfolio of professional services engagements, ensuring delivery excellence, client satisfaction, and on-time, on-budget outcomes. This strategic role reports to the VP of Client Engagement and balances billable work at 35% with high-impact client leadership across accounts.

You will own workplans, staffing, risk management, and engagement economics while guiding project teams and maintaining trusted client relationships