Executive Partner Engagement & Portfolio Lead

Code and Theory, LLC; New York (NY); On-site; USD 150,000 - 200,000; Full time

Job summary

Code and Theory in New York seeks a Senior Director, Client Engagement to translate partner needs into clear direction for delivery teams and to build trusted, executive-level relationships across a portfolio of programs. You will guide governance, assess satisfaction, and monitor commercial health to protect program teams.

You will lead with influence, owning client relationships without direct reporting authority, and work across internal platform-build, data/advisory, and enablement

Qualifications

• Experience in client/partner engagement and account leadership at senior levels.
• Familiarity with enterprise marketing and sales technology including Adobe Experience Cloud.
• Knowledge of revenue operations, pipeline data, enablement, and analytics.
• Ability to manage a portfolio of concurrent workstreams through influence, not direct reporting lines.
• Strong executive communication skills; can translate complexity to senior stakeholders.
• Ability to assess relationship health independent of commercial signals and act on early warnings.
• Background in agency account management, digital transformation, martech/DXP, or related consulting work.
• Financial and commercial acumen across varied fee structures and client environments.

Responsibilities

• Own the partner relationship as the single front door: build trust and translate needs into delivery direction across programs.
• Synthesize across programs, map stakeholders, route developments, and keep everyone informed.
• Own QBR and SteerCo governance, translating status and risk into leadership-friendly insights.
• Read client satisfaction as a primary mandate to spot growth opportunities.
• Monitor portfolio margins and flag risks before SteerCo approval processes.
• Translate technical and operational complexity into narratives for executives.
• Judge what requires SteerCo visibility vs program-leader resolution, handling escalations clearly.
• Lead with ownership and step in where relationships need it, across programs.

Skills

Client engagement

Adobe Experience Cloud

Revenue operations

Portfolio leadership

Executive communication

Relationship management

Agency account management

Commercial acumen

Job description

Code and Theory in New York seeks a Senior Director, Client Engagement to translate partner needs into clear direction for delivery teams and to build trusted, executive-level relationships across a portfolio of programs. You will guide governance, assess satisfaction, and monitor commercial health to protect program teams.

You will lead with influence, owning client relationships without direct reporting authority, and work across internal platform-build, data/advisory, and enablement