Senior Director, CIAM Platform & Strategy

Zillow; United States; On-site; USD 250,000 - 320,000; Full time

Job summary

Zillow is seeking a Sr. Director of Customer Identity and Access Management to own strategy, execution, and maturity of our customer identity platform.

You will lead three engineering teams, support two Principal Engineers, and drive programs to unify authentication, fine-grained authorization, and centralized identity services across Zillow Group. You will set multi-year roadmaps, manage budgets, and articulate identity investments in business terms for executives, while recruiting senior

Qualifications

• Experience leading multi-team platform engineering organizations.
• Proven track record in shaping CIAM/identity platforms at scale.
• Strong stakeholder communication with executives and engineers.

Responsibilities

• Lead multi-team organization through frontline Engineering Managers and align with Principal Engineers.
• Own 2-3 year roadmap for customer identity aligned with product priorities.
• Manage budget, tooling portfolio, and vendor relationships for CIAM.
• Represent CIAM at the executive level and translate identity architecture into business impact.

Skills

Leadership

Strategy development

Budgeting

Cross-team coordination

Executive communication

Tools

Identity Provider (IdP)

Project management tools

Job description

Zillow is seeking a Sr. Director of Customer Identity and Access Management to own strategy, execution, and maturity of our customer identity platform.

You will lead three engineering teams, support two Principal Engineers, and drive programs to unify authentication, fine-grained authorization, and centralized identity services across Zillow Group. You will set multi-year roadmaps, manage budgets, and articulate identity investments in business terms for executives, while recruiting senior