AI Platform Architect for CRM & Integrations (Remote)

Zillow; United States; On-site; USD 141,200 - 237,400; Full time

Benefits offered by this job

Equity awards

Job summary

Zillow Group, via Follow Up Boss, is hiring a Senior Product Manager to shape how AI works across the platform. You will lead capabilities that connect AI to data, workflows, and integrations, enabling smarter, personalized experiences for agents.

You will collaborate with engineering, AI/ML, design, and product peers to define solutions, tradeoffs, and ship iteratively while driving high-impact platform opportunities across web, mobile, automation, and assistant surfaces.

Qualifications

• 5+ years of product management in platform/AI/etc.
• Strong technical fluency to work with APIs, data models, and system design decisions.
• Experience building AI-powered products with context, memory, reliability.
• Systems-oriented mindset to support multiple use cases.
• Track record of defining success metrics and using data to drive decisions.
• Clear communication and strong documentation to align execution.
• Bias for action with balance of speed and quality in fast-moving settings.
• Experience with CRMs, workflow automation, or B2B SaaS is a plus.

Responsibilities

• Own strategy for platform capabilities enabling AI assistants, workflows, and integrations.
• Define how internal AI systems and external partners connect to FUB data and actions.
• Shape context and intelligence capabilities for better understanding of activity and data quality.
• Lead direction for memory capabilities to personalize AI experiences over time.
• Collaborate with engineering, AI/ML, design, and product peers to ship iteratively.
• Prioritize high-value platform opportunities based on usage and strategy.
• Communicate roadmap priorities and decisions to stakeholders and leadership.
• Contribute to long-term vision for AI platform capabilities across web, mobile, automation and assistants.

Skills

Product management

AI platforms

APIs

Data modeling

System design

Metrics & analytics

CRM experience

Cross-functional collaboration

Job description

Zillow Group, via Follow Up Boss, is hiring a Senior Product Manager to shape how AI works across the platform. You will lead capabilities that connect AI to data, workflows, and integrations, enabling smarter, personalized experiences for agents.

You will collaborate with engineering, AI/ML, design, and product peers to define solutions, tradeoffs, and ship iteratively while driving high-impact platform opportunities across web, mobile, automation, and assistant surfaces.