Director, CIAM Strategy & Identity Security

Ally; Charlotte (NC); Hybrid; USD 125,000 - 190,000; Full time

Benefits offered by this job

Annual incentive plan

Total Rewards program

Paid time off (20 days)

Job summary

Ally is seeking a Director, Customer Identity & Access Management (CIAM) to lead strategy, roadmap, and execution of our customer authentication portfolio. You will own end-to-end policy, risk, and performance across mobile, web, and contact center, balancing fraud risk with customer experience.

In this role, you will drive omnichannel capabilities such as MFA, passkeys, biometrics, and risk-based authentication, partnering with Fraud, Cybersecurity, and Digital teams to deliver enterprise-scale

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years in banking or fintech with ownership of authentication and fraud controls.
• Strong cross-functional collaboration across fraud, cyber, digital, data & analytics, and compliance.
• Proven experience defining strategy and leading enterprise-scale authentication & fraud capabilities.
• Ability to influence senior stakeholders across business, risk, operations, tech, and security.

Responsibilities

• Set the customer authentication policy and decision framework across login, step-up, recovery, and session trust.
• Own the cross-channel authentication roadmap and business requirements across mobile, web, contact center.
• Direct authentication decisioning and capability strategy with signals, controls, and vendor capabilities.
• Steer fraud data, analytics, and platform teams on rules, models, and tooling improvements.
• Maintain CIAM risk inventory and coordinate remediation with fraud investigations and loss analysis.
• Define handoffs with identity teams: deposits/KYC/ID proofing vs CIAM ongoing authentication.

Skills

Fraud prevention

Identity strategy

Customer authentication

Cross-functional leadership

Stakeholder management

MFA / passkeys

Regulated environment

APIs & platform

Education

Bachelor's degree

Tools

Jira

Confluence

Analytics platforms

UX collaboration tools

Job description

Ally is seeking a Director, Customer Identity & Access Management (CIAM) to lead strategy, roadmap, and execution of our customer authentication portfolio. You will own end-to-end policy, risk, and performance across mobile, web, and contact center, balancing fraud risk with customer experience.

In this role, you will drive omnichannel capabilities such as MFA, passkeys, biometrics, and risk-based authentication, partnering with Fraud, Cybersecurity, and Digital teams to deliver enterprise-scale