Senior Director, AI & Tech Innovation - Life Sciences

Salesforce, Inc.; Oregon; Hybrid; USD 191,000 - 321,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Director of Technology and AI Innovation for Life Sciences to define and accelerate AI-enabled delivery strategy across our global Professional Services.

You will bridge Professional Services, Customer Success, Product Management, Engineering, and Global Delivery to influence product evolution and delivery transformation. You will lead a global team, shape industry-specific AI capabilities, and develop scalable delivery accelerators that improve outcomes.

Qualifications

• 15+ years of leadership experience across Professional Services, enterprise software, Life Sciences consulting, or technology organizations.
• Deep understanding of the Life Sciences industry, enterprise implementation programs, and customer transformation initiatives.
• Proven experience partnering across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders.
• Demonstrated success translating customer needs into product strategy, technology investments, reusable assets, or delivery innovation.
• Experience leading global, cross-functional organizations and influencing without direct authority.
• Strong executive communication, strategic thinking, and stakeholder management skills.

Responsibilities

• Develop a comprehensive view of implementation trends, customer challenges, and delivery opportunities across Salesforce's Life Sciences portfolio; translate insights into AI, automation, reusable assets, and accelerators.
• Define the roadmap for Life Sciences-specific agentic delivery capabilities to improve quality, productivity, and outcomes; identify investments and partnerships for market-ready capabilities.
• Serve as the primary liaison between Global Professional Services, Customer Success, and Product Management for Life Sciences; translate feedback into product enhancements and roadmap priorities.
• Lead a global, cross-functional team; drive a culture of innovation, customer obsession, and AI-first thinking; improve delivery and outcomes.
• Define and prioritize Life Sciences AI assets, accelerators, and reusable patterns; establish governance to measure adoption and impact across engagements.
• Champion AI-enabled delivery; ensure customer experiences shape product evolution, investments, and scalable solutions.

Skills

Leadership

Life Sciences Industry

Stakeholder Management

Executive Communication

Job description

Salesforce, Inc. is seeking a Senior Director of Technology and AI Innovation for Life Sciences to define and accelerate AI-enabled delivery strategy across our global Professional Services.

You will bridge Professional Services, Customer Success, Product Management, Engineering, and Global Delivery to influence product evolution and delivery transformation. You will lead a global team, shape industry-specific AI capabilities, and develop scalable delivery accelerators that improve outcomes.